Open Courses to improve your guest engagement


We work with different organisations to host open courses that allow participants to meet other professionals in similar businesses to network and brainstorm whilst learning the relevant engagement strategies and skills. Your team will then return, inspired and enthused, applying their newfound skills and strategies to enhance your business and your team.

Join us on any of the courses that suit your needs (below) or talk to us about hosting an open course at your site (host sites benefit from free spaces).


Managers Training Courses

Customer Engagement, Up-selling Strategies, Skills and Evaluation.
Venue: The Living Desert, Palm Springs, USA
Date: 18th-22nd February 2019

Customer Engagement and Up-selling Strategies and Skills.
Venue: Knowsley Safari
Date: 13th-15th May 2019


Staff and Volunteer Courses: Customer Service and Visitor Engagement

Knowsley Safari (June – Oct 2019)

Level 1: One-to-one engagement confidence
Venue: Knowsley Safari
Date: Mon 10th June 2019

Level 2: Small group engagements
Venue: Knowsley Safari
Date: Tues 11th June 2019

Level 3: Talks and tours
Venue: Knowsley Safari
Date: Mon 30th Sep – Tues 1st Oct 2019

Choose your route to success

Your business is unique. We have tailored our training and development solutions so you can choose a route to suit your team, your site, your way.

Bespoke Training

We work with you to create bespoke training and development programmes, specific to your team, your audience and your business.

In-House Training

Choose from a huge range of courses designed specifically for the leisure and attractions industry with proven success, and adapted to suit your needs.

CREW Academy

Join the CREW Academy, train your trainers with the unique CREW training skills and train your own team, anytime, anywhere.

Open Courses

Send your team on our open courses to work with other professionals, from other sites. Learn, skill share, network and develop strategies together.