NEW OPEN COURSES FOR 2020 - including customer engagement, up-selling strategies and customer service.     View open courses

Customer service and guest engagement training for the leisure and attractions industry

 

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Service Excellence… Making the difference…
Every guest, every time!

Specialising in leisure and attractions CREW Training focus on unlocking the potential of your people.  Working with theme parks, zoos, aquariums, museums, restaurants, libraries and universities we help your teams engage more with your guests, exploring products, experiences and services more creatively, consistently and effectively.  Going the extra mile… every guest, every time!

Trusted training that gets results

Increasing guest dwell time, better TripAdvisor scores, improved or increased customer feedback, an increase in repeat visits, promoters and spend are all direct results of good customer service training.

Chester Zoo
Utah's Hogle Zoo
Kew Royal Botanic Gardens
Continuum Attractions
Living Desert
Sea Life Blackpool
Cambridge Take Your Time
The Shark Trust
Nottingham Trent University
Yorkshire Wildlife Park
logo-plymouthuniverity
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The Bishops Palace and Gardens, Bath and Wells
National Marine Aquarium
Dublin Zoo
Ealing Mencap
Flamingo Land
Paignton Zoo

Read some of our many client success stories.

CREW Training in action…

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Choose your route to success

Your business is unique. We have tailored our training and development solutions so you can choose a route to suit your team, your site, your way.

Cater'ed - Customer service training

Bespoke Training

We work with you to create bespoke training and development programmes, specific to your team, your audience and your business.

Crew - Customer service training

In-House Training

Choose from a huge range of courses designed specifically for the leisure and attractions industry with proven success, and adapted to suit your needs.

Crew - Guest engagement training

CREW Academy

Join the CREW Academy, train your trainers with the unique CREW training skills and train your own team, anytime, anywhere.

Crew - Guest engagement training

Open Courses

Send your team on our open courses to work with other professionals, from other sites. Learn, skill share, network and develop strategies together.

Testimonials

Get Social! See the latest action from CREW

Follow us on Twitter to keep up to date with all things CREW. See how we empower management, staff and volunteers with the strategies, confidence and communication skills to make your business more engaging.

Read about our work with to support their launch of the internationally renowned installation ‘The Hive’ with a team of welcoming, engaging, informative volunteers who would tell th...

The difference is in the detail! go the extra mile to produce an amazing visitor experience WOW Fact! It took 3 months to create Brie Larson’s, Captain Marvel’s hair! Each hair wa...