Customer service and guest engagement training for the leisure and attractions industry

Re-Opening Strategies: Social Distancing Management andVisitor Engagement Strategies and Skills

Maximising Income, Visitor Experiences and Support. Online or On-site Training and Consultancy.

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Service Excellence… Making the difference…
Every guest, every time!

Specialising in leisure and attractions CREW Training focus on unlocking the potential of your people.  Working with theme parks, zoos, aquariums, museums, restaurants, libraries and universities we help your teams engage more with your guests, exploring products, experiences and services more creatively, consistently and effectively.  Going the extra mile… every guest, every time!

Trusted training that gets results

Increasing guest dwell time, better TripAdvisor scores, improved or increased customer feedback, an increase in repeat visits, promoters and spend are all direct results of good customer service training.

Chester Zoo
Utah's Hogle Zoo
Kew Royal Botanic Gardens
Continuum Attractions
Living Desert
Sea Life Blackpool
Cambridge Take Your Time
The Shark Trust
Nottingham Trent University
Yorkshire Wildlife Park
The Bishops Palace and Gardens, Bath and Wells
National Marine Aquarium
Dublin Zoo
Ealing Mencap
Flamingo Land
Paignton Zoo

Read some of our many client success stories.

CREW Training in action…

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Choose your route to success

Your business is unique. We have tailored our training and development solutions so you can choose a route to suit your team, your site, your way.

Cater'ed - Customer service training

Bespoke Training

We work with you to create bespoke training and development programmes, specific to your team, your audience and your business.

Crew - Customer service training

In-House Training

Choose from a huge range of courses designed specifically for the leisure and attractions industry with proven success, and adapted to suit your needs.

Crew - Guest engagement training

CREW Academy

Join the CREW Academy, train your trainers with the unique CREW training skills and train your own team, anytime, anywhere.

Crew - Guest engagement training

Open Courses

Send your team on our open courses to work with other professionals, from other sites. Learn, skill share, network and develop strategies together.


Get Social! See the latest action from CREW

Follow us on Twitter to keep up to date with all things CREW. See how we empower management, staff and volunteers with the strategies, confidence and communication skills to make your business more engaging.

We are specialists helping clients engage audiences by empowering their human resources to make the difference that really sets their businesses apart from the rest. But does i...

Our team has years of experience helping clients to be the best they can be. This starts with us taking a little look at what you & your teams do, from which point we can help you plan the best pat...

Read about our work with to support their launch of the internationally renowned installation ‘The Hive’ with a team of welcoming, engaging, informative volunteers who would tell th...