NEW OPEN COURSES FOR 2019 - including customer engagement, up-selling strategies and customer service.     View open courses

Customer service and guest engagement training for the leisure and attractions industry


Discover more

Service Excellence… Making the difference…
Every guest, every time!

Specialising in leisure and attractions CREW Training focus on unlocking the potential of your people.  Working with theme parks, zoos, aquariums, museums, restaurants, libraries and universities we help your teams engage more with your guests, exploring products, experiences and services more creatively, consistently and effectively.  Going the extra mile… every guest, every time!

Trusted training that gets results

Increasing guest dwell time, better TripAdvisor scores, improved or increased customer feedback, an increase in repeat visits, promoters and spend are all direct results of good customer service training.

Read some of our many client success stories.

CREW Training in action…

watch our video



Choose your route to success

Your business is unique. We have tailored our training and development solutions so you can choose a route to suit your team, your site, your way.

Bespoke Training

We work with you to create bespoke training and development programmes, specific to your team, your audience and your business.

In-House Training

Choose from a huge range of courses designed specifically for the leisure and attractions industry with proven success, and adapted to suit your needs.

CREW Academy

Join the CREW Academy, train your trainers with the unique CREW training skills and train your own team, anytime, anywhere.

Open Courses

Send your team on our open courses to work with other professionals, from other sites. Learn, skill share, network and develop strategies together.


Get Social! See the latest action from CREW

Follow us on Twitter to keep up to date with all things CREW. See how we empower management, staff and volunteers with the strategies, confidence and communication skills to make your business more engaging.

Really looking forwards to working with the Irish Ocean Literacy Network at the end of November. Can't wait to be back at the absolutely lovely Dublin Zoo. Join us in Making a Difference together.....

We have been working on an amazing immersive theatre experience with in Leytonstone! The free show is an insight into the origins of Henna and it is on 26th & 27th October Come along! ...