Public Engagement Teams Training: Universities, Charities, Tourism/Information Centres

Adapted to suit the counter service, foyer and street/event marketing environments, ensuring service excellence, customer engagement, adapted advice and easy, comfortable up-selling.


Bronze Level

Including warm welcomes, guest orchestration, bespoke advice and building rapport. Confident customer approaches and engagements, street marketing, leafleting skills, product/offer presentation, flexible, natural up-selling.

Hosts: One to One Guest Engagement and Up-selling Skills Course
Staff Complaints/Satisfaction Management Course

With environment specific scenarios.


Silver Level

Including group address, small group activities/engagements, product explore/demonstrations, street marketing activities and small-scale promotional events for products and services.

Explainers: Group Guest Engagement and Up-selling Skills Course
Supervisor Mentor Skills


Gold Level

Includes audience address, welcome events, street marketing events/demonstrations with interactive audience techniques, audience management and crowd promotions for products, services and events.

Presenters: Audience Engagement, Talks, Tours and Shows
Effective Management Skills

CREW Training can help your organisation

Speak to a specialist about your training requirements.
For more information Freephone 0808 123 4414
or complete an enquiry form.

Choose your route to success

Your business is unique. We have tailored our training and development solutions so you can choose a route to suit your team, your site, your way.

Bespoke Training

We work with you to create bespoke training and development programmes, specific to your team, your audience and your business.

In-House Training

Choose from a huge range of courses designed specifically for the leisure and attractions industry with proven success, and adapted to suit your needs.

CREW Academy

Join the CREW Academy, train your trainers with the unique CREW training skills and train your own team, anytime, anywhere.

Open Courses

Send your team on our open courses to work with other professionals, from other sites. Learn, skill share, network and develop strategies together.