Public Engagement Teams Training: Universities, Charities, Tourism/Information Centres

Adapted to suit the counter service, foyer and street/event marketing environments, ensuring service excellence, customer engagement, adapted advice and easy, comfortable up-selling.


Bronze Level

Including warm welcomes, guest orchestration, bespoke advice and building rapport. Confident customer approaches and engagements, street marketing, leafleting skills, product/offer presentation, flexible, natural up-selling.

Hosts: One to One Guest Engagement and Up-selling Skills Course
Staff Complaints/Satisfaction Management Course

With environment specific scenarios.


Silver Level

Including group address, small group activities/engagements, product explore/demonstrations, street marketing activities and small-scale promotional events for products and services.

Explainers: Group Guest Engagement and Up-selling Skills Course
Supervisor Mentor Skills


Gold Level

Includes audience address, welcome events, street marketing events/demonstrations with interactive audience techniques, audience management and crowd promotions for products, services and events.

Presenters: Audience Engagement, Talks, Tours and Shows
Effective Management Skills

CREW Training can help your organisation

Speak to a specialist about your training requirements.
For more information call +44 (0) 208 567 4414
or complete an enquiry form.

Choose your route to success

Your business is unique. We have tailored our training and development solutions so you can choose a route to suit your team, your site, your way.

Cater'ed - Customer service training

Bespoke Training

We work with you to create bespoke training and development programmes, specific to your team, your audience and your business.

Crew - Customer service training

In-House Training

Choose from a huge range of courses designed specifically for the leisure and attractions industry with proven success, and adapted to suit your needs.

Crew - Guest engagement training

CREW Academy

Join the CREW Academy, train your trainers with the unique CREW training skills and train your own team, anytime, anywhere.

Crew - Guest engagement training

Open Courses

Send your team on our open courses to work with other professionals, from other sites. Learn, skill share, network and develop strategies together.